Refund Policy

Where is my refund?

All refunds will be sent back to the payment method of your original payment. Money should be refunded in the currency you originally selected. If we're unable to refund you in the original currency, or your primary currency, you'll be refunded in US dollars (USD). This process usually takes 1-3 business days

What is your return policy?

Buyers are responsible for returning any shirts that are defective in original packaging and in new condition. You will be refunded 100% for the t-shirt (excluding shipping costs). We can only offer a 100% refund for defective orders because we are a custom order shop. We can take back t-shirts that do not fit or you simply want to return with a $12 restocking fee, $20 fee for Hoodies. Please email tillystshirts@gmail.com for an RMA number and the address to which your shirt should be returned. Upon receipt, Tilly's tees will refund your purchase.

Do you provide tracking numbers? 

Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.

What is the average wait time?

Our t-shirts are made-to-order, the average wait times vary for each country. We ship via USPS and U.S. residents should expect their order 3-7 business days after the order has been shipped. Orders are shipped out within 1-2 business days.