F.A.Q.

What is your billing policy?

We charge the price of the product, plus shipping, as calculated and shown in your cart. No other charges will be applied. We process payments through PayPal's, or Stripe's SSL-secured offsite transaction processing engine. We do not store customer credit card information. Your transaction with Tilly's Tees is safe! Through PayPal we accept PayPal payments directly, AMEX, Visa, Discover, and MasterCard. You'll be taken to the PayPal site where you do not need to register an account if you don't have one. You can pay one time by credit card by choosing the "Don't have a PayPal account option".

Where do shirts ship from?

Depending on your order we will ship from one of our facilities in Toronto, Canada or New York, United States.

Do you provide tracking numbers?

Yes! We provide tracking numbers for all orders! Tracking numbers will be provided 24-48 hours after your item has shipped, and will be available online. To find your order status, please check your confirmation email.

What is the average wait time?

Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order. Other apparel items may take more time.
The average wait times vary for each country. We ship USPS and people in the U.S. should expect their shirt at their door 3-7 business days after ordering RUSH service and 5-8 business days STANDARD.